Frequently Asked Questions

1. What is trenico.com?

Trenico.com is a premier online store offering luxury leather bags for men. Our flagship MUNUKI collection, including the Vintage Crazy Horse Leather Travel Duffel Bag, combines timeless design with modern functionality, perfect for travel, business, and everyday elegance.

2. How do I order from trenico.com?

Ordering is seamless:

• Browse categories like Travel Bags or Men’s Leather Bags.

• Choose your product, color (e.g., Light Brown, Coffee, Dark Brown), and size.

• Complete checkout with secure payment options (Visa, Mastercard, PayPal).

• Receive an order confirmation email with tracking details.

3. What are your shipping policies?

• Cost: Free shipping on orders over $100 USD; standard shipping starts at $10 USD.

• Delivery: 7-21 business days worldwide via DHL or UPS. Express options available.

• Tracking: Access your tracking number via email or account dashboard.

4. What is your return and exchange policy?

We prioritize your satisfaction:

• Returns: Return unused items within 30 days in original packaging for a full refund (shipping fees may apply).

• Exchanges: Free exchanges for defective items within 30 days.

• Contact: Email support@trenico.com to start the process. Personalized leather products may have specific conditions.

5. Are your products genuine?

Absolutely. All trenico.com bags, like the MUNUKI Duffel, are made from premium Crazy Horse genuine cow leather, sourced responsibly. Each bag includes a 1-year durability warranty, and authenticity is verified through our trusted global suppliers.

6. How secure is my data on trenico.com?

Your privacy is our priority:

• Payments: Secured with SSL encryption and PCI DSS compliance.

• Data Protection: We adhere to GDPR and CCPA, ensuring no personal data is stored without consent. Opt out anytime via support@trenico.com.

• Cookies: We use cookies for functionality and personalization, with clear consent options.

7. Do you offer discounts or promotions?

Yes, we provide:

• Seasonal offers (e.g., 20% off during holiday sales).

• Exclusive discounts for newsletter subscribers.

• Free shipping on orders over $100 USD.
  Visit our Promotions page or join our newsletter for updates.

8. Do you ship internationally?

Yes, we ship to over 100 countries via DHL, UPS, or FedEx. Delivery takes 3-10 business days, with costs shown at checkout. Customs duties are the buyer’s responsibility. Contact support for specific regions.

9. How do I join the 2025 product launch waitlist?

Be the first to experience our upcoming luxury leather bag collection! Sign up at trenico.com for a 20% early-bird discount, beta access, and exclusive updates. Our promise: “MUNUKI: Crafted for Timeless Journeys.